Shipping policy
All orders ship from our studio in Tampa, Florida. All prices are in US dollars (USD).
Processing time
Orders are prepared and shipped within 48 hours (business days). You will receive a confirmation email with tracking as soon as your order ships. Orders placed on weekends or US holidays are processed the next business day.
Shipping rates
| Destination | Rate | Free shipping on orders over |
| United States (all 50 states) & Puerto Rico | $6.95 | $65 |
| Canada | $19.95 | $150 |
| European Union, Latin America & South America | $29.95 | $200 |
| All other countries | Contact us for a shipping quote | - |
Free shipping is applied automatically at checkout once your order subtotal (after discounts) reaches the threshold. Shipping to a country not listed above? Email info@riodesign.eu or text +1 (656) 217-0548 before ordering and we will confirm availability and cost within 24 hours.
Delivery times
US orders ship with USPS Ground Advantage and usually arrive 2-5 business days after shipping. International orders ship with USPS First-Class Package International Service and usually arrive in 7-21 business days, depending on the destination and customs. Delivery times are estimates and are not guaranteed by the carrier.
Local delivery in Tampa
We offer local delivery in the Tampa Bay area within 48 hours, at the same price as US shipping ($6.95, free on orders over $65). Choose "Local delivery" at checkout and make sure your phone number is correct so we can coordinate.
Customs, duties and taxes
International orders may be subject to import duties, VAT or customs fees charged by the destination country. These charges are not included in our prices or shipping rates and are the responsibility of the recipient. Packages refused for unpaid duties are not eligible for a refund of shipping costs.
Address accuracy and lost packages
Please double-check your shipping address at checkout; we are not responsible for orders sent to an incorrect address provided by the customer. If your tracking shows no movement for 7 business days, or your package arrives damaged, contact us and we will help you resolve it with the carrier.