Refund policy

You have 60 days from the date your order is delivered to request a return or exchange.

Eligibility

To be eligible, items must be:

  • Unused and unworn, in the same condition you received them
  • Returned in their original RIO Design packaging, with all tags and inserts
  • Requested within 60 days of delivery and approved with a Return Authorization (RMA) number

Not eligible: gift cards and items purchased as Final Sale.

How to start a return

  1. Email us at info@riodesign.eu or text +1 (656) 217-0548 with your order number and the item(s) you want to return.
  2. We will reply within 24 hours with your RMA number and return instructions.
  3. Pack the item(s) securely in the original packaging and write your RMA number on the outside of the box.
  4. Ship the package to the address we provide. Returns sent without an RMA number may not be accepted.

Return shipping costs

Damaged, defective or incorrect items: returns are free. We will send you a prepaid return label.

All other returns: return shipping is paid by the customer. We recommend a tracked service, as we are not responsible for returns lost in transit.

Original shipping charges are non-refundable, except for damaged, defective or incorrect items.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will replace it or issue a full refund, including shipping.

Refunds

Once your return arrives and is inspected, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5-10 business days; your bank may take additional time to post it.

Exchanges

The fastest way to get a different size or style is to return the original item and place a new order. For ring size exchanges, mention the size you need when you request your RMA and we will reserve it for you if it is in stock.